Exchanges are offered for local orders only, for size exchange only, subject to stock availability. Each item may be exchanged once.

Exchange requests must be made within 14 calendar days from the date you receive your order.

To be eligible for exchange, the item must be in its original condition as received — unworn, unscented, unwashed, unaltered — packed in its original Dear Samfu packaging, with all original tags intact.

Items purchased on sale, with voucher codes and gift cards are non-exchangeable.

Return shipping is borne by the customer. Returned items must be sent via a tracked postal service — Dear Samfu is not liable for lost return parcels.

Any item assessed by Dear Samfu to have been worn, altered, scented, washed, missing tags or original packaging, or received after the 14-day window will be sent back to the customer at their cost, and the exchange will not be processed.

If you're not fully satisfied with your purchase, you may email us a return request within 14 calendar days from the date you receive your order. This applies to both local and international orders.

Approved returns are refunded as a store voucher code only. Original shipping fees and any discount applied at checkout are non-refundable.

Store voucher code is valid for 365 days from issue and may be used partially or in full.

Items purchased using store voucher code are not eligible for a further return or exchange.

Returns/exchanges are allowed for purchases made using reward points. However, kindly note that points used will not be refunded.

Items purchased on sale and gift cards are strictly non-returnable.

All return shipping and administrative fees are borne by the customer. Returned items must be sent via a tracked postal service — Dear Samfu is not liable for lost return parcels.

To be eligible for return, the item must be in its original condition as received — unworn, unscented, unwashed, unaltered — packed in its original Dear Samfu packaging, with all original tags intact.

Any item assessed by Dear Samfu to fall outside these conditions, or received after the 14-day window, will be sent back to the customer at their cost.

To kickstart the returns or exchange process, please follow the steps below. 

STEP 1: Email hello@dearsamfu.com with mention of “Returns” or “Exchange” in the title with the following info:

• Name-
• Order Number- 
• Reason for return/exchange - 

STEP 2: You will receive a confirmation with shipping guidelines and return address. Go ahead to send the return parcel over! 

Please make sure that clothing is returned via a postal service with tracking. We will not be responsible for parcels lost in the shipping process. 

STEP 3: Get a confirmation email from us!

Once we have received your parcel and inspected the returned items, we will send you a confirmation email for your return within 5 working days stating your store voucher code.

Items purchased at our physical points of sale, including pop-ups or stockists, are not eligible for change-of-mind returns or exchanges.

For defective or incorrect items purchased in-store, please bring or send in your receipt or order confirmation along with evidence of the defect to hello@dearsamfu.com .

If you've received an incorrect item or believe your item has a manufacturing defect, please email us within 14 calendar days of receiving your order, together with your order number and clear photos and video of the issue. We will assess your request and, where a manufacturing defect or fulfilment error is confirmed, arrange an exchange for the correct item, subject to stock availability.

To be eligible, the item must be returned in its original condition as received — unworn, unwashed, unscented, unaltered, with all original tags attached and, where reasonably possible, in its original Dear Samfu packaging.

Damage arising from normal wear and tear, accidental damage, misuse, improper care, alterations, or ageing is not considered a manufacturing defect.

Any defective exchange/return requested after the timeframe of 14 calendar days of receiving your order will not be accepted.

Our team will review the evidence and respond within 5 working days.