Shipping

Hurray, Dear Samfu ships worldwide! During this COVID-19 period, we have also made our international shipping more secure and more traceable by opting for trusted courier partners. 

*Notice on delivery suspension & delays due to COVID-19

Due to the global developments around COVID-19, please expect up to 4 - 6 weeks' delays in parcel delivery on top of standard delivery transit times.  

Local orders within Singapore remain unaffected. We sincerely seek your kind patience and understanding during this time.

SHIPPING RATES

Currently, all local orders ship FREE with no minimum spend!

SINGAPORE - 3 to 6 working days - FREE (always!)

International orders ship FREE with minimum spend of SGD150 (approx USD110)! For orders less than SGD150, rates for standard shipping are as follows (all in SGD):

MALAYSIA - 5 to 7 working days - $5
REST OF ASIA EXCEPT AUS/ NZ/ JP - 5 to 7 working days - $10
AUS/ NZ/ JP - 7 to 14 working days - $20
UK/ EUROPE - 7 to 14 working days - $20
USA/ CANADA - 7 to 14 working days - $20
REST OF THE WORLD - 7 to 14 working days - $30 

 

HOW TO TRACK

Domestic orders - Singapore

Singapore orders are shipped via courier. To track your package, an email will be sent to you upon dispatch of the item with a link to the tracking number and status. 

International orders

International orders are shipped using courier (e.g. Ninjavan, DHLecommerce)  and are fully trackable. Final mile delivery may be fulfilled by the local postal service in your destination country. Actual shipping cost will be reflected upon checkout.  

To track your package, an email will be sent to you upon dispatch of the item with a link to the tracking number and status. You may also track your parcel here.

Orders outside Singapore may incur additional import taxes and fees which are the responsibility of the customer. When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

OTHER NOTES

Unexpected delivery conditions

While we do our best to make sure your order is delivered on time, once your order has left our facility we are not responsible if it is lost, stolen or damaged in transit. In addition we are not responsible for delays in shipment due to conditions beyond our control such as weather, postal service interruptions, etc.

Change of Address 

The shipping address for your order is shown in the checkout and on your order confirmation email. In the event that an incorrect address was entered, address changes cannot always be guaranteed. We aim to pack and process orders as promptly as possible, so please do not hesitate to contact us at hello@dearsamfu.com if the incorrect address was given. Dear Samfu takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

 

Exchanges & Returns 

View our returns & exchange policy here.